New to SOLO?

We’re glad you stopped by to learn more about SOLO Labs and our custom orthotics. Working with SOLO is easy, whether it’s your first time contacting us or you’re a long-time, loyal customer. How can we help you? 

To establish a new account with us, simply fill out the  New Account Web Form Application or download the New Account Application/Payment Form PDF.

I have a patient with SOLO custom orthotics that need to be repaired or refurbished.

Call SOLO customer service at 800-765-6522 or email us at We’ll make it easy and answer your questions. We will help you with the order form, discuss payment options and offer expedited shipping options, if that’s what you need. Call us Monday-Friday 8 am to 3:30 pm ET or leave a message after hours and we’ll return your call.

It is my first time ordering custom orthotics from SOLO.

Thanks for choosing SOLO. Call us at 800-765-6522 or email us at We’ll help you order exactly what you need and discuss payment options with you. We’re available Monday-Friday 8 am to 3:30 pm ET  to answer your questions.

I want to learn more about the SOLO viSo™ app and scanning for orthotics.

SOLO pioneered foot scanning technology 2006. Today, the SOLO viSo app is the fastest, easiest, and most affordable way to scan for custom orthotics. Our SOLO viSo technical specialists are ready to answer your questions and help you get started scanning in just a few minutes.

I’m interested in ordering a Richie Brace® or having a Richie Brace repaired.

SOLO offers a full line of braces for your patients.  Richie Brace is a trusted name in the industry.  By working with SOLO, you have the support and knowledge of our technical specialists who are ready to answer your questions or suggest a brace to meet your needs. Call us at 800-765-6522.