Call SOLO Labs for assistance at 800-765-6522. Do not attempt to calibrate on your own.
You may be seeing seeing dots or pixels on the scanned image; the scanned image doesn’t look smooth, they are fuzzy.
You may not be capturing the full image of the foot, there are holes in the scan with missing pixels, or the plantar, medial, lateral, and posterior heel are not entirely captured in the scan.
Call SOLO Labs at 800-765-6522 for scanning tips.
Yes, the viSo 3 app is the “master app” and uses the viSo ID as the scanner. ViSo ID is not a stand-alone app so the best practice is to always start in viSo 3 and open the viSo ID through viSo 3 in the scanning page.