Why choose viSo for scanning?

It’s free! No monthly fee.
HIPAA compliant.
Approved for VA use.
Eliminate the cost and mess of casting for custom orthotics and braces.
Hold your orders for insurance approval.
Send your orders directly to SOLO. No mailing delays.
No inbound shipping costs.

For a Perfect Scan:

It is imperative to fully capture the medial, lateral, plantar aspects, the toes and especially the back of the heel.
Be sure there are no holes in the scan.
Practice. If you need additional assistance we’d be happy to help!

viSo Troubleshooting

Scan With FaceID Camera

Scan With Structure Camera

Scan With an iPad Pro or iPhone using FaceID Camera

iPad Pro and iPhone viSo ID3 Compatibility List

Only the iPad Pro or iPhone Pro models on the list are compatible

When using an iPhone, an iPad or M1/M2 Mac computer is required to complete order form.*

Tips for a Great Scan with viSo 3 + viSo ID3:

Hold the iPad Pro or iPhone vertically with the front facing camera pointed towards the foot. The start button should be on the top of the screen.
If using an iPad Pro, it is highly recommended that you use a case with a hand strap so it can be held with one hand.
Begin about 8-10 inches away from the foot when it turns green.
Progress slowly moving the iPad around the foot continuing to point the camera towards the foot.
Capture the plantar, medial and lateral contours, and posterior heel allowing the white pixels to fill in completely.

* Although an iPhone can be used to capture the 3D scan, our current order form is designed for larger screens and will not function well on iPhones. Any iPad or a Mac computer with an M1 or M2 chip must be used to complete the order form and submit the order. Please get in touch if you would like more details about this process.

Scan with the Structure camera on an iPad

Tips for a Great Scan with viSo 2 and the Structure Camera:

Start with the foot in the green zone. Red and blue are ok, but be aware that the foot in these zones is near the edge of the scan box.
Begin at the medial side of the foot about 18 to 24 inches away.
Progress slowly around the foot allowing the white virtual plaster to fill in on the foot.

LEARN MORE ABOUT SCANNING