Privacy Policy

SOLO Laboratories Incorporated (“SOLO,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you share with us.

This Privacy Policy explains how we collect, use, share, store, and protect information through our website, customer portal, communications, and digital tools and applications, including our foot-scanning and order-submission applications.

By using our website, portal, applications, or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Contact and account information

We may collect information such as your name, organization name, customer number, email address, phone number, mailing address, and other information you provide when you contact us, apply for an account, or use our services.

Customer, order, and invoice information

If you utilize the services we provide, we may collect and use information related to your customer account, order history, shipping status, and invoices. This may include organization and contact details, customer number, order and PO numbers, patient name or ID number, order status, shipping tracking information, invoice details, payment status, and related account records.

Scan and application information

Our scanning and order-submission applications may collect information related to foot scans, scan-related images, measurements, reconstructed files, order details, prescription information, and related technical data needed to support scanning and order workflows.

Depending on how an account is configured, our applications may collect a patient name or an ID number, along with additional order-related details such as gender, shoe size, weight, prescription information, and foot scan data.

Device and technical information

We may collect technical information needed to operate, maintain, secure, and troubleshoot our website, portal, and applications, such as device type, operating system, browser type, app version, IP address, log data, and basic diagnostic information.

Website usage information

We may collect information about how visitors use our website, including page visits, site activity, and related analytics information.

Communications

If you contact us, we may keep records of your communications, including emails, contact form submissions, customer service messages, and related correspondence.

2. How We Use Information

We may use information we collect to:

• provide, operate, maintain, and improve our website, portal, applications, and services
• process account requests and manage customer relationships
• create, manage, and secure user accounts
• process, review, and fulfill orders
• capture, process, review, store, and use foot scans and related information in connection with our products and services
• provide invoice access, payment access, order history, and shipping updates through our portal
• communicate with you about your account, orders, invoices, support requests, promotions, or service updates
• troubleshoot technical problems and maintain system security
• perform analytics and better understand how our website, portal, applications, and services are used
• comply with legal, regulatory, and contractual obligations

3. Marketing Communications

We may send promotional or marketing emails to active customers. You can opt out of marketing emails at any time by using the unsubscribe link in the email or by contacting us.

Even if you opt out of marketing messages, we may still send account-related, transaction-related, service-related, or legally required communications.

4. Payments

Payments made through our portal are processed by a third-party payment processor. SOLO does not store payment card information directly.

5. Website Forms and Portal Use

Our website may include forms such as a contact form and a new account application. Information submitted through those forms is used to respond to inquiries, evaluate account requests, and support customer service and business operations.

Our customer portal allows authorized users to view order history, shipping tracking information, invoice details, and payment-related information associated with their accounts.

6. Scans, Imaging, and App Data

Our digital tools and mobile applications may support foot scanning, order entry, and order submission.

Information entered into our applications may be stored locally on a device, transmitted to SOLO, or processed as part of scan functionality, order submission, storage, app support, or related technical operations.

Only completed orders are submitted as orders. Some information stored locally on a device may remain there until manually deleted or until the application is removed.

For certain scan workflows, scan-related images or reconstructed files may be processed or temporarily stored by service providers that support scan processing, storage, app functionality, or related technical operations.

7. 3D Scanning Solution with TrueDepth Camera Sensor

Some of our applications may use the device’s TrueDepth camera and related sensor data during scanning.

• What information does our scanning application (or app) collect using the TrueDepth API?
  During scanning, the app may collect front-facing TrueDepth camera depth information, RGB image information, and related camera metadata needed to generate a 3D scan.

• For what purposes does the app collect this information?
  The app uses this information to process the scan and generate a 3D model of the scanned object as part of the scanning workflow.

• Will the data be shared with any third parties?
  This information is used to support scanning, scan processing, storage, and related app functionality. It may be processed by service providers that support these functions, but it is not used for advertising, marketing, or other unrelated purposes.

• Where will this information be stored?
  This information may be stored temporarily on the device during scanning. Depending on the scanning workflow, certain scan-related data may also be transmitted to SOLO or processed or temporarily stored by service providers that support scan processing, storage, app functionality, or related technical operations. Information stored locally on a device may remain until manually deleted or until the application is removed.

• What’s the policy for collection, use, disclosure, sharing, and retention of face data?
  Our scanning applications are intended for foot scanning, not face scanning. If face data or other unnecessary imagery is unintentionally captured during scanning, SOLO does not use that data for advertising, marketing, or other unrelated purposes. Any such data is handled only as needed to support the scan workflow, troubleshooting, storage, or related service functions described in this Privacy Policy. Face data is not shared with third parties except as necessary to support those functions, and may be removed when no longer needed.

8. When We Share Information

We may share information:

• within SOLO with employees, contractors, and authorized personnel who need access to support our operations, provide customer service, fulfill orders, maintain systems, or perform related business functions
• with third-party service providers that help us operate our website, portal, applications, payment processing, hosting, storage, software development, technical support, analytics, maintenance, and scan-processing services
• with the submitting customer, clinic, provider, organization, or authorized account holder as part of the normal order and account workflow
• when required by law, legal process, or government request
• when we believe disclosure is necessary to protect rights, property, safety, or the integrity of our services
• in connection with a merger, acquisition, sale of assets, or similar business transaction

We do not sell personal information collected through our website, portal, applications, or services.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, business operations, recordkeeping, legal compliance, dispute resolution, and enforcement of our agreements.

For example:

• uploaded order records, scan records, invoice records, and related business records maintained by SOLO may be retained indefinitely
• some scan-related images or reconstructed files handled by service providers may be retained temporarily and deleted on a rolling or periodic basis
• information stored locally on a device may remain until manually deleted or until the application is removed

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information collected through our website, portal, applications, and services.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Users and organizations are responsible for protecting login credentials, limiting access to shared devices, and managing locally stored data when appropriate.

11. Children’s Privacy

SOLO’s services may involve information relating to minors, including pediatric patients, when that information is submitted by a parent, guardian, healthcare provider, clinic, or other authorized party in connection with legitimate order, treatment, or service workflows.

Our website, portal, and applications are not intended for independent use by children. If we learn that information was collected directly from a child in a way not permitted by applicable law, we will take appropriate steps to address it in accordance with applicable law.

12. Your Choices and Rights

Depending on your location and relationship to SOLO, you may have the right to request access to, correction of, or deletion of certain personal information, subject to applicable law and any legal or contractual recordkeeping requirements.

If you submit patient or third-party information through our services, you are responsible for making sure you have the authority and any required permissions to do so.

13. Cross-Border Transfers

If information collected through our website, portal, applications, or services is transferred to or accessed from outside your state or country, we will take reasonable steps to protect it in accordance with applicable law.

14. Third-Party Services and Links

Our website, portal, and applications may rely on third-party services or infrastructure that support hosting, storage, authentication, diagnostics, analytics, payment processing, software maintenance, or scan processing. Those services may process information on our behalf under appropriate contractual or operational controls.

Our website or applications may also contain links to third-party websites or services. We are not responsible for the privacy practices of third-party sites or services that are not operated by SOLO.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may update the date at the top of this policy and, where appropriate, provide additional notice through our website, applications, or other reasonable means.

Your continued use of our website, portal, applications, or services after an updated Privacy Policy becomes effective means you accept the updated policy.

16. Contact Us

To make a privacy-related request, please contact us at https://sololabs.com/contact or cs@sololabs.com.

Last Updated: March 20, 2026